1.1. Purpose and scope of data collection
The data collected primarily on the website www.huacomplex.vn includes email, phone number, username, login password, and customer address (member). These are the information that www.huacomplex.vn requires members to provide when they register to use the service and for www.huacomplex.vn to contact and confirm when customers register to use the service on the website to ensure consumer rights.

During the payment transaction process on the website www.huacomplex.vn, we only keep detailed information about the paid order of the member, and the information about the member’s bank account number will not be kept.

Members will be responsible for the security and retention of all service usage activities under their username, password, and email. In addition, members are responsible for promptly notifying the website www.huacomplex.vn of any unauthorized, abusive, security breaches, and retention of usernames and passwords of third parties for appropriate resolution measures.

1.2. Scope of information usage

The company uses the information provided by members to:
Provide services to members;
– Send goods to the member’s provided address of purchase;
– Send advertising and promotional information if the member agrees to this term during registration;
– Send notifications about information exchange activities between members and the website www.huacomplex.vn;
– Prevent activities that destroy the user’s account of the member or impersonate the member;
– Communicate and resolve with members in special cases.
– Do not use the personal information of members for any purposes other than confirming and contacting related to transactions at www.huacomplex.vn.
– In case of legal requirements: The company is responsible for cooperating to provide personal information of members when requested by judicial authorities, including the prosecutor’s office, the court, and the investigating police agency regarding any law violation of the customer. In addition, no one has the right to infringe on the personal information of members.

1.3. Information retention time
– Member’s personal data will be stored until there is a cancellation request or until the member logs in and cancels it. Otherwise, in all cases, the personal information of members will be secured on the server of www.huacomplex.vn.
1.4. Address of the unit collecting and managing personal information
– HQ Pharmaceutical Co., Ltd.
– No. 229C5, Dai Kim New Urban Area, Dai Kim Ward, Hoang Mai District, Hanoi City
– Phone: 0947 058 008
– Email: huacomplex.vn@gmail.com

1.5. Means and tools for users to access and edit their personal data.

– Members have the right to check, update, adjust or cancel their personal information by logging into their account and editing their personal information or requesting www.huacomplex.vn to do so.

– Members have the right to file complaints about the quality of goods or delivery time to the Administration Board of the website www.huacomplex.vn. Upon receiving these feedback, www.huacomplex.vn will verify the information. Depending on the accuracy of the member’s feedback, www.huacomplex.vn will take timely measures to handle the issue.

1.6. Commitment to securing customer’s personal information

– The personal information of members on www.huacomplex.vn is committed to be absolutely confidential under the privacy policy of www.huacomplex.vn. The collection and use of information of each member will only be carried out with the consent of the customer, except for cases specified by law.

– www.huacomplex.vn will not use, transfer, provide, or disclose to any third party the personal information of members without their explicit consent.

– In the event that the server storing personal information is hacked resulting in loss of member’s personal data, www.huacomplex.vn will be responsible for promptly notifying the competent authorities for investigation and handling, as well as informing the member about the incident.

– All online transaction information of members, including digitally signed invoices and accounting documents on www.huacomplex.vn, will be kept strictly confidential.

– The management board of www.huacomplex.vn requires individuals to provide full and relevant personal information such as full name, contact address, email, ID card number, phone number, bank account number, payment card number… when registering/purchasing as a member, and takes responsibility for the legality of such information. The management board of www.huacomplex.vn will not be liable for and will not resolve any complaints related to the rights of the member if it is found that all personal information provided by the member during initial registration is inaccurate.

HQ Pharmaceutical Co., Ltd.